Not Receiving Emails from The Vanilla Valley?

Here’s How to Fix It

Have you placed an order with us but not received your email confirmation? Or perhaps you’re waiting for an email from The Vanilla Valley and it hasn’t arrived?

If you use a Hotmail or Outlook email address, your email provider may occasionally block or filter our messages. This can mean important emails, such as order confirmations and other messages from us, end up in your Junk Email folder, or don’t appear in your inbox at all.

Thankfully, there are a couple of settings you can check to help make sure you receive emails from us.

Check your blocked senders

First, check whether our email address has accidentally been added to your blocked senders list.

To check this:

1. Sign in to your Hotmail or Outlook account.
2. Select the Settings icon in the top-right corner.
3. Select Mail, then Junk email.
4. Under Blocked senders and domains, check whether our email address is listed.
5. If you find our email address on the list, select it and remove it from your blocked senders.
6. While you’re there, it’s also worth checking your Junk Email folder. Your emails from us may have been filtered there.

Add The Vanilla Valley to your Safe Senders list

Adding our email address to your Safe Senders list can help prevent Outlook from automatically filtering our emails into your Junk Email folder.

To add us to your Safe Senders list:

1. Find an email from us in your Inbox or Junk Email folder.
2. Right-click on the email.
3. Select Junk Email Options.
4. Select the Safe Senders tab.
5. Add sales@thevanillavalley.co.uk to your Safe Senders list.
6. Select OK to save your changes.

Why is this important?

Adding us as a Safe Sender tells Outlook that you trust emails from The Vanilla Valley. This can help ensure that future emails, including order confirmations, dispatch notifications and other important messages, reach your inbox rather than being filtered as junk.

Still not receiving our emails?

Once you’ve removed our email address from your blocked senders list and/or added us to your Safe Senders list, you should be able to receive future emails from us as normal.

If you’re still not receiving your email confirmation or other messages from The Vanilla Valley, please get in touch with our team. We’ll be happy to help and can check whether there’s anything else preventing your emails from reaching you.

We don’t want you to miss an important update about your order, so if you’re having trouble receiving our emails, please let us know!